FAQ

 

 

Do you have issues relating to your registration, online/on-campus payments, office/residential facilities, Internet and software/hardware installation and usage? Please click any of your choice below for possible solutions

 

Q?

What are the major responsibilities of the Department of Facilities Management?  

A.

The major role of the department is to achieve an enabling environment that will allow the University to fulfil its objectives.  An environment where the infrastructure is not only user friendly but also pleasing to the eye. Hence, the department is set up to implement programs, policies and procedures relating to the maintenance,repairs and management of the University’s facilities. The department is also involved in the rent administration of off-campus employee  accommodation, as well as providing support in the development and execution of elements of the Campus Master Plan.

Q?

What kind of maintenance jobs are carried out?

A.

The Department’s responsibilities are categorised into five units, each of which is coordinated by a Unit Head. These are: Electrical, Water and Sewage, Civil, Mechanical, Woodwork Services and Estate.

Q?

What do you do at the: 

  • Civil Unit?

 

A.

  • Our primary aim is to preserve a building in its initial state by carrying out necessary and consistent repair work in order to effectively serve its desired purpose. Hence you may find us rebuilding/repairing walls, floors, drainages, tiling etc,
  • Water and Sewage Unit?            
    Operate and maintain the water supply network/sewage system of the University

Q?

Electrical Unit?

A.

Carry out the operation and maintenance of the transmission and distribution of electric power (which includes both high tension and domestic power supply), and the maintenance of air-conditioner units.

Q?

Mechanical Unit?  

A.

The operation and maintenance of the generating plants, metal works, and other mechanical facilities.

Q?

Woodworks Services?  

A.

Repairs, fabricates, and carries out installation on any wooden infrastructure in the University. The Unit also has a commercial arm that handles carpentry requests.

Q?

Estate Unit?   

A.

Coordinates the maintenance works being handled by the department. Also handles all issues dealing with housing, rent administration, property evaluation and several other responsibilities that fall under the procedure of estate management.

Q?

How do I request for maintenance service?      

A.

You can obtain a Job Requisition form from the Estate office at the ground floor of the Old classroom block, the Administrative officer in the FM office, or online from the Facilities Management page. If you are in Iperu Campus, go to the office of the Estate Officer.           

Q?

How long is the time between request submission and your response time?   

A.

We strive to carry out an appraisal of the request within 24 hours after the request was submitted. However, because we use a system of ‘first come, first served,’ if there is a deluge of requests in a particular unit the response time may take a little longer. Emergencies on the other hand are responded to immediately. We also give priority to time critical cases.s.

Q?

How do I make an emergency call if I cannot get to the FM office?

A.

Call the emergency numbers given below.
      Director: 07064069996
      Estate Manager: 08062270872
      Electrical: 08034364154
      Plumbing: 08037309805

Q?

Do you do following up after a repair work?   

A.

Yes! We follow up to confirm the state of the previously done work or repairs.

Q?

Do people have to pay for the services you render?   

A.

No! All our workers are on the payroll of the University and it is illegal for them to collect money for any job done. Whenever it is necessary to engage extra hands from outside the University the Department processes their payment.

Q?

Do we have to buy a material by ourselves in case a replacement is needed?   

A.

No! Maintenance materials are stocked in the University’s central store and if any item is not available the Department liaises either with the Department of Procurement or the Bursary for the purchase.

Q?

How do you locate the client if he/she is not available at the time of your visit?   

A.

We place a call through the contact number as filled in the job requisition form.

Q?

What is the source of your water supply?  

A.

Industrial boreholes. 

Q?

 How do you carry out the maintenance of the boreholes?  

A.

Flushing is done every two years and other incidental maintenance on the pumps, panels, etc, are carried out as at when due by our technical personnel.

Q?

How safe are the boreholes from casual passersby?      

A.

The boreholes are located either within a secured wire mesh compound or a small building.

Q?

How many hours do the boreholes work daily?       

A.

About 18 hours

Q?

How do you store your water?    

A.

We make use of overhead, surface, and underground tanks. The overhead and surface tanks are either steel or plastic, while the underground are tiled concrete.

Q?

How do you supply water to the buildings?     

A.

By gravity, from the overhead tanks, through PVC pipes.

Q?

What are the capacities of your tanks?   

A.

They range from 17,500L to 200,000L.

Q?

Do you have an idea of your daily water usage?   

A.

Just over one thousand cubic meters

Q?

Are you able to meet up with the demand?   

A.

Yes, except for those periods when we have power or technical challenges.

Q?

What type of water treatment method do you use?     

A.

Pressure filters.

Q?

Where are your water plants located?   

A.

The main ones are, beside the Farm house and Victory estate, both in the main campus, and one in Iperu campus. We also have dedicated boreholes in most of the hostels.

Q?

What do I do if I notice a spark in any electrical appliance?   

A.

  • Call the emergency number.

Emergency number: 08034364154

 

REGISTRY  

Q?

MY NAME IS WRONGLY SPELT ON MY ADMISSION LETTER, HOW CAN I GET IT CORRECTED?  

A.

  • Go to the Admission office to correct it and take the corrected version to the Data and Archive Unit

 

Q?

MY NAME IS WRONGLY SPELT ONLINE BUT IT’S CORRECT ON MY ADMISSION LETTER. HOW CAN I GET IT CORRECTED?  

A.

  • Take your admission letter to the registry for it to be corrected online

 

Q?

WHEN I TRY REGISTERING ONLINE IT SHOWS ‘NO MAJOR INDICATED’, HOW CAN I RECTIFY IT?   

A.

  • Go to the Exams and Senate unit to rectify it

 

Q?

THE GENDER/PROGRAM IN MY PERSONAL DETAILS PAGE IS WRONG, HOW CAN I RECTIFY IT?   

A.

  • Go to the Exams and Senate unit with your admission letter to rectify it.

 

Q?

I CAN’T LOG IN WITH MY PASSWORD, ANYTIME I TRY TO LOGIN IN IT TELLS ME INVALID USERNAME OR PASSWORD, HOW CAN I RECTIFY IT? 

A.

  • If your email address on your page is correct, click on “Forgot Password” and then click on “I am a student” then input your email address in the textbox shown and then click on the button on your page.

    If you’ve forgotten your email address or you don’t have your email address on your page then go to Exams and Senate to get a new password.

Q?

I STAY OFF CAMPUS, HOW CAN I APPLY FOR OFF CAMPUS?   

A.

  • Under Course Selection, Click on Register for the Semester and click on Register. Then click on Meal Type, then click on the check box beside Off Campus, then click on “Action”. After doing this, go to the Office of the Dean of Student Affairs for Off Campus Approval

 

Q?

MY LEVEL IS WRONG ONLINE, HOW DO I RECTIFY IT   

A.

  • Go to Exams and Senate to rectify it.

 

Q?

I’VE REGISTERED FOR THE SEMESTER, SELECTED MEAL TYPE, SELECTED HALL OF RESIDENCE AND PAID MY FEES BUT MY FINANCIAL APPROVAL IS SHOWING NO? 

A.

  • Go to the bursary with your receipt and printed copy of current charges page for Financial Approval.

 

Q?

I HAVE BEEN GIVEN FINANCIAL APPROVAL BUT I NEED TO MAKE CHANGES IN MY HALL OF RESIDENCE OR MY MEAL TYPE  

A.

  • Kindly go to Bursary to remove the approval for your finance to make changes to your Hall of Residence and Meal Type

 

Q?

I’VE ALREADY SUBMITTED REGISTRATION AND I NEED TO GET MY COURSE FORM PRINTED  

A.

  • Go to your school officer to get the printed copy of your course form.

 

Q?

I’VE ALREADY SUBMITTED REGISTRATION AND I NEED TO MAKE SOME CHANGES IN MY ONLINE REGISTRATION 

A.

  • Go to your School officer to unblock and go back to make your changes and make sure you re-submit registration. Then go ahead and get your new course form from your School Officer.

 

Q?

THE COURSE I’M TAKEN IS NOT ONLINE, HOW DO I RECTIFY IT?  

A.

  • First click on special selection and go to the department where the course resides. If you can’t still find the course in the department where the course resides then go to the department in which the course resides to lodge your complain and the department will in turn inform the registry.

 

Q?

THE LECTURER TAKING THE COURSE IS DIFFERENT FROM WHAT IS ONLINE, HOW DO I RECTIFY IT?

A.

  • Go to the department in which the course resides to lodge your complain and the department will in turn inform the registry.

 

Q?

I’M TRYING TO REGISTER AND THE SYSTEM IS SAYING “CANNOT PROCEED, SEE THE REGISTRAR OFFICE”

A.

  • Go to the Exams and Senate unit to know the reason why.